Welcome
Thank you for visiting our store.
Customer Service
Paying with Credit Card
Processing an Order
How to Change Your Order
Order Status
Lost Password
Promotional Mailings
Returns and Exchanges
Shipping and Handling Rate Tables
Customer Service Back to Top
You can reach our customer service department by e-mail at this time, and if you wish to be contacted by phone, please leave your phone number and the best time to be contacted. We will always reply within 24 hours, but usually much quicker.
Click here to submit e-mail from this Site, OR
Customer Service E-mail: sales.uniquecanes@mindspring.com
Paying with Credit Card Back to Top
We accept credit card payment for online orders. Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.
Your credit card will not be charged until we provide the goods or services you ordered.
We accept the following payment types:
Visa®
MasterCard®
The merchant name that will appear on your credit card statement is:
Unique Canes
Processing an Order Back to Top
Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next 3 business days. If your order cannot be shipped, such as a product on backorder or out of stock, within 15 days of the date of your order, you will be given the option to cancel your order.
Note: All orders require a Valid Phone Number, without this we will Not process your order.
How to Change Your Order Back to Top
We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.
Click here to submit e-mail from this Site, OR
Customer Service E-mail: sales.uniquecanes@mindspring.com
Order Status Back to Top
The Status and Tracking of an order will be communicated to you via E-Mail or Phone. You can check the status of an order with your tracking number by sending us an email at sales.uniquecanes@mindspring.com.
Lost Password Back to Top
If you lose or forget your password at any time, simply click here and your password will be e-mailed to you after providing your name and e-mail address.
Promotional Mailings Back to Top
We will notify you of any upcoming promotions and specials that may interest you. Promotional Mailings may be periodically available giving you information on new products, news, and special offers. If a promotional mailing is available, you may sign up for it from UniqueCanes Home Page. You will never be sent any E-Mail without your consent. You may opt out of Promotional Mailings at any time by sending an E-Mail to us.
Customer Service E-mail: sales.uniquecanes@mindspring.com
Privacy Policy
Returns and Exchanges Back to Top
Our Online Returns Information will help you through the return process.
You may return some items sold by Uniquecanes.com. We'll also pay the return shipping costs if the return is a result of our error, such as the wrong product shipped. A restocking fee applies to returns that are not a result of our error. If you have a question about returns, please send an e-mail to sales.uniquecanes@mindspring.com for more information.
We cannot accept returns under certain conditions, including:
- Any item that is returned more than 7 days after delivery.
- Any item that is not in its original condition, is damaged, or is missing parts.
Are you missing an item? Check the packing slip that came with your shipment. To best fulfill your order quickly and efficiently, we may have to split your order into multiple shipments. Please e-mail us so we can check your order and correct it for you right away.
E-mail for return information.
Customer Service E-mail: sales.uniquecanes@mindspring.com
Shipping and Handling Rates Back to Top
During the checkout process you will be asked to select a shipping method. The following tables show the shipping and handling rates for all methods and regions that we support.
Currently we only offer standard Fedex shipping on our products during checkout. Depending on when the order is placed, the product will be shipped in the next 3 business days. Most all shipments are sent Fedex Home Delivery, and usually arrive within several business days after shipping, depending on your location. Tracking Information will be e-mailed to you so you can track your shipment. If you need faster shipping, such as overnight, or 2-day, simply e-mail us and we may be able to accomodate you with the special rates.
Shipping/Handling Rate Table
Domestic Standard
Order Pricing
| Minimum | Maximum | Will be Charged |
| 0.00 | 25.00 | 6.95 |
| 25.01 | 50.00 | 8.95 |
| 50.01 | 100.00 | 9.95 |
| 100.01 | 500.00 | 15.95 |
| 500.01 | & Above | Variable |
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NOTE: Please contact us for APPROVAL Before Making International Purchases.
International orders are shipped USPS using Express Mail With Insurance and Tracking. Under special conditions we will ship a different Method.
Since weight and size of products can increase or decrease the amount of shipping greatly, the Rate that is on the Invoice will usually have to be adjusted, with a Misc. Charge or Credit to the invoice.(If there is a difference, we will contact you and notify you of the actual shipping rates, and get approval for the adjustment) International orders will be shipped and processed ONLY after being verified. After verification, shipping to the international destination (your postal service)
International Standards
NOTE: Also, due to various prohibitions, restrictions, observations, and customs, certain items may not be able to be shipped to certain countries or locations, and in that case, we will notify the customer and issue full credit immediately.
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